Key Responsibilities:

• Define and identify key clinical and key customer stakeholders, such as: as CMIOs, clinical stakeholders, and EHR/EMR vendors, and participate in Health IT-related engagements at the site of care
• Act as a trusted point of contact for population health/health information technology initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related information
• Create and execute key account plans for how to navigate the customer landscape plus execute on key initiatives
• Serve as technical and workflow subject matter expert to the broader Novartis Account Management team
• Collaborate with Novartis cross-functional account teams for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation and governance
• Contribute to the development of FUSE-approved, scalable, EHR-enabled tools and resources in relation to key therapeutic areas.

Essential Requirements:

• Education: Bachelor’s degree required
• Minimum of 5 years of experience in Health Information Technology (HIT), health care systems, electronic health records (EHR), or related pharmaceutical or healthcare experience
• Experience in applying health information technology in in-patient and ambulatory settings
• Strong organizational, written, and oral communication skills to effectively manage diverse needs, meet deadlines, and evaluate results
• Excellent presentation skills
• Customer Obsessed: Demonstrated customer-facing experience with a strong customer service mindset. Deep understanding of customer needs and preferences
• Demonstrated leadership capabilities, including the ability to influence and collaborate with peers, strategic acumen, development and coaching of others to achieve impactful outcomes

Desirable Requirements:

• Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner
• Integration of clinical systems across the care continuum
• Understanding of the Health IT landscape and its various stakeholders
• Knowledge of healthcare reform initiatives and their impact on health systems, pharmaceutical companies, and payers

The pay range for this position at commencement of employment is expected to be between $132,300 and $245,700 per year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.

Driving is an essential function of this role, meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions, if an accommodation can be provided without eliminating the essential function of driving.